Why knowing your business's CSFs must be a priority

Some of you might be asking, "what is a 'CSF'"? Second question might be "what are the CSFs for my business"?

CSF stands for 'critical success factor'. Put simply these are factors that are necessary to be in place, to be implemented, in order for your business to have any chance of achieving its goals. It can be difficult for a business to ensure that their CSFs are always in place but it does draw a line in the sand in respect to what they need to aim for, where their priorities should lie. Most of the time we only consider them as being attached to the business operations but what is often overlooked are the CSFs of the business owners themselves. These critical success factors that relate to the person are not characteristics or traits - rather I see them as behavioral tendencies that are relevant during a particular stage of the business.

I give you an example of a recent client of mine. His business had a dominant online presence however in order to continue being in a position to undertake the profitable jobs with corporates he needed to establish a high street presence. This also meant that he would have to give up running the day to day online operation and hire a number of employees which was going to be a challenge as he had grown his business from scratch.

The critical success factors, at the business and personal level, were:

1. Establishing a high street presence in a central location
2. Being able to delegate work and manage a number of employees who could multitask.

Put simply, without the two CSFs listed above my client's business would have no chance of operating in the way he envisioned.

There are long term and short term critical success factors - those that must always be in place and those that only need to be in place to achieve short term goals. A long-term CSF for the client above is that his company must be within the top 5 google searches, a short term CSF was that he had the initial funding for the shop (before it could begin to generate its own cashflow).

What wasn't critical was the size of the store, establishing an office for the employees or putting in place complicated operational processes. Expenses were kept to a minimum and all employees worked remotely. However without the store and the employees then the business would not have been able to develop - no matter how strong his company was online.

So have a think about the critical success factors for your company and whether you are undertaking those tasks that will let you achieve those factors.

What are the key things entrepreneurs need assistance in?

Entrepreneurs are a strange bunch.....I say this tongue in cheek as I have a lot of respect for this group of people who often risk everything in the belief that their service or product will be a success. I am not talking about business owners here per se but those who start a venture from nothing, create the possibility to bring something new or improved to our society. The best entrepreneurs have loads of confidence and self belief, have a great vision, focused and lots of determination and perseverance. Ideas may be sensible, slightly crazy or completely off the wall but in all cases they often have a reason for pursuing their particular venture. The vast majority of us would not be successful as entrepreneurs - even though some of the competencies of an entrepreneur can be taught a lot has to do with personality traits. This is not something that can be taught.

However taking into account all of this I have seen many entrepreneurs fail and some of my clients are entrepreneurs - thus I have seen the same patterns over and over again. Entrepreneurs are great at kick-starting a project but they do run the risk of expending lots of energy with little return even though they may have a high degree of focus. Entrepreneurs are often not able to operate as a business, rather they often operate in the 'new product development' or R&D sphere, which is great to begin with but is not sustainable. What entrepreneurs need to be aware they need assistance in is business strategy, financial management and funding and most important, self health and well-being.

So why have I selected these particular areas? Entrepreneurs are all for pushing a product or service to market, but often they have no concept of how to move past the creation and innovation stage. Do they have experience in market entry, competitor analysis, market analysis? Maybe, maybe not but I am a believer that you cannot do everything well. Even if you think you can do everything your performance will suffer at some point due to your inherent limitations (due to genetics, your experiences and knowledge). Many entrepreneurs are not experts in finance or fund raising and this is one reason that many entrepreneurs go to venture capitalists for assistance and guidance. Lastly, and perhaps most importantly, entrepreneurs are not experts in mental strength and well-being. No entrepreneur will experience success if they are continually stressed, distracted and mentally fatigued. Entrepreneurs, more then most, will face problems that need to be addressed and these cannot always be solved by one's self. There is a need for external guidance and support.

So my advice for entrepreneurs is two things. Firstly recognise what competencies it will take to be a success - not just in the creation of whatever you are involved in but getting it to market. Secondly, assess your own competency gaps and don't be too proud to ask for assistance. Know your strengths and recognize it is a strength to know when to do it yourself and when to delegate.